UW Veterinary Care is currently open for business; however, staffing is limited due to COVID-19’s many effects on the personal and professional lives of our clinicians and staff. For hospital operations, this means that we cannot manage the same caseload that we could before the pandemic. The number of appointments and ER cases that we can care for is currently lower than pre-COVID.
We are doing our best to accommodate clients’ needs. Our Primary Care Service is currently scheduling routine wellness exams, vaccinations and more urgent cases; has expanded its telemedicine services; and is now providing some basic surgical services. Several of the hospital’s other specialty services also continue to increase their number of appointments.
At this time, UW Veterinary Care is continuing with curbside appointments. Our staff will always be wearing a mask in accordance with the Wisconsin mask mandate and our clients are asked to do so as well.
In addition, the hospital pharmacy remains able to ship prescriptions to clients. Pharmacy curbside pickup is now also available Monday through Thursday from 4:30-5:45 p.m. A specific medication pick-up time must be scheduled with the pharmacy staff; they are available by phone Monday-Friday, 8 a.m.-5 p.m. at firstname.lastname@example.org or (608) 263-9950. Prescription medication and food refills can be requested through the hospital’s online refill portal.
As always, our veterinarians remain available to consult with other veterinary medical practitioners.
We are committed to providing the very best care possible while keeping our clients and staff safe. Your continued flexibility and understanding in this time of uncertainty and change is deeply appreciated. Thank you.